Subscriptions
About Our Coffee Subscriptions
White Whale are pleased to offer a coffee bean subscription service to our loyal customer base.
Customers may select the 'Subscribe and Save' option when purchasing coffee beans via our online store.
When selecting the subscription service, customers will automatically be charged for and receive coffee beans according to the selected delivery interval, without the hassle of having to place the order yourself!
As an added bonus, customers will receive a 5% discount for their first six consecutive renewals, and a 10% discount from the 7th renewal onwards.
Please note:
All subscriptions require a minimum of 3 payments. i.e. for a monthly subscription, the minimum length before you can cancel is three 3 months or 3 renewals.
While White Whale always endeavours to keep our pricing stable, coffee bean and shipping prices are subject to review in-line with market conditions.
Can I pause, edit or cancel a subscription?
You can pause, edit or cancel a subscription via the customer portal, or contact us and we will be more than happy to help.
What happens if the payment can't be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can safely update your payment method or ensure there are sufficient funds available on the card on file.
Will my subscription incur any freight charges?
Standard freight charges will apply to all subscriptions, including Free Shipping over $90.
For any further queries regarding our Save and Subscribe service please email support@whitewhalecoffee.com.au